Uber FAQ

What’s Uber?

Uber is the world-renowned ride-sharing app that runs an extremely easy and affordable peer-to-peer (P2P) taxi service—your driver will be a regular, everyday driver from your local community just like you.

And Uber’s renowned for good reason—they’ve pioneered excellent service in a disruptive industry that’s changing travel itself for the better.

Order up an Uber driver today, and you won’t be disappointed: it’s real service with real ease for real people.

If I have an Uber promo code, how do I use it?

Got your Uber promo code, eh? If not, try ours – it’s: 1SVNY

So with this particular code, you’ll save yourself $5 bucks on your first two Uber rides. Sweet!

Applying the code is a breeze.

1. Enter the Uber app
2. Click on the “Payment” button
3. Click on the “Promotions” button
4. Click on “Add Promo Code/Gift Code”
5. Enter your code
6. Click on “Add”

That’s all you’ll need to do to engage your savings—now you’re ready for your commute!

What’s a good way to save some money if I want to use Uber?

Uber’s always got promotions going on so you’re in luck.

First off, don’t forget to do a quick web search for ongoing Uber promo codes. The #1 ride-sharing company has promotional campaigns running 24/7, so there’s always a deal to be had if you’re looking. Check your email or open the app to get local Uber deals!

Where can I contact Uber’s support team?

For basic questions or complaints, you won’t be able to reach Uber by phone, as they don’t run a toll-free support phone number.

For those types of queries, you’ll need to contact them by email if you need to get in touch. You can reach them at the [email protected] address. If typically takes around ~30 minutes to get your first reply back—not too bad.

If you don’t feel like playing email tag, though, you can check out common questions and their corresponding answers at help.uber.com.

Twitter is also very responsive to questions on their Twitter feed, you can use their @Uber_Support account.

You can also live chat with Twitter’s support team by signing in here.

For serious, grave emergencies, Uber users can get in touch using a special hotline at 1 (800) 353-UBER.

Lastly, you can always check out the HELP center in the Uber app.

Something came up—can I cancel my trip?

Cancelling’s easy if you need to.

You can do it either before you’ve been set up with a specific driver or after, but in certain cases you’re going to face a small cancellation fee.

If you want to cancel before you’ve been matched, you’ll need to follow these instructions:

• Enter the Uber app on your phone
• Click on the info bar
• Click on the “Cancel” button
• Confirm your decision by clicking “Yes”

Alternatively, if you need to cancel after you’ve been matched with a driver, try this:

• Enter the Uber app
• Click on the driver info bar
• Click on the “Cancel Trip” button
• Confirm your decision with a “Yes”