Instacart FAQ

What is Instacart?

Instacart is a same-day grocery delivery service that takes all the work out of your next grocery haul. Servicing over 25 cities in the United States, Instacart lets you pick your groceries out online and then have them promptly delivered to you. Perfectly convenient! Instacart is for those of us who are busier than ever and need every possible time-saver available. If you’re glad to have someone else knock out your next grocery run, Instacart is definitely for you!

Maximize your grocery money—use with an Instacart promo code to get the best deal possible

Saving money on groceries always goes a long way, which is why you’ll want to make sure you do a web search for Instacart promo codes before you order your groceries for the week. One site that always has great Instacart promos is Groupon. But even just a basic Google search for Instacart codes should give you multiple viable coupon options. For example, Instacart is running a “KSAVILLE2” promo code right now—you can plug it in at checkout to save $10 on your next grocery run. Using the code is simple:

1. Log in to the Instacart app after you’ve downloaded it to your smartphone
2. Go through and select the groceries you want
3. Enter your promo code at the checkout screen
4. Pay—both Apple Pay and Android Pay accepted!

And there you have it. That’s two or three grocery items paid for out of thin air!

With Instacart, there’s deals within deals too

Instacart is the ultimate money-saver, as the company not only allows you to plug in any number of promo codes, but the platform itself allows you to select and apply hundreds of exclusive coupons. That way, you can combine promo codes with coupons for major savings.

What’s the best way to get in touch with Instacart’s support team?

You can reach Instacart’s customer service toll-free number at 1 (888) 246-7822. Alternatively, you can also reach out for help by writing them an email to [email protected]. Instacart also runs a “Help Center” you’ll find helpful for almost any question you could possibly have.

What’s Instacart’s cancellation policy?

When using Instacart, you can cancel your order free of charge so long as you cancel before your Instacart shopper has started shopping for you. That means you’ll have a few minutes to cancel your order if you want to get all your money back. If you end up cancelling your order while your shopper is in the middle of filling it, then you may or may not be charged a $15 cancellation fee. That decision will be up to Instacart. Also, if your shopper can’t get reach you to deliver your order, Instacart will assess you a $15 cancellation fee.

States with cities that support Instacart deliveries

• Arizona
• California
• Colorado
• Connecticut
• District of Columbia
• Florida
• Georgia
• Illinois
• Indiana
• Maryland
• Massachusetts
• Minnesota
• Missouri
• Nevada
• New Hampshire
• New Jersey
• New York
• North Carolina
• Oregon
• Pennsylvania
• Tennessee
• Texas
• Virginia
• Washington

Participating Instacart retailers

Instacart boasts partnerships with over 135 grocery providers in the United States. Numerous recognizable brand names are included in this list of partners:

• Costco
• CVS
• HEB
• Publix
• Smart & Final
• Target
• Whole Foods Market

When is Instacart open for business?

If your desired grocery provider is still open, so is Instacart. Just be sure to give your shopper time to get everything you need before closing!