Rover FAQ

What’s Rover?

Rover is the world’s premier dog-sitting and dog-walking service provider. There’s no other network of canine-care specialists like it! 'Need to go out of town but no one’s around to watch your pups? Rover’s got your back. Want your dogs to be able to stretch their legs while you’re at work? Rover’s got just the walker just for you.

Simply put, Rover brings the tender loving care your dogs need when you can’t!

How to apply a Rover Promo Code for $20 off!

Yep! You’ll definitely want to check out our Rover promo code for $20 dollars off your first Rover experience.

Our Rover promo code is: kendalls24

This offer will win you $20 off your first dog-walker or dog-sitter hiring through Rover, so you won’t want to miss that discount.

To claim your code officially, you’ll need to create your account.

One your account is set up, just:

1. Sign in
2. Select your walker / sitter
3. Proceed to checkout
4. Paste your promo code into the promo box
5. Confirm and pay

That’s all it takes—then your dogs will be good to go.

Can I find the Rover app in the usual places?

Yep—check out the Apple App Store or Google Play to get your copy.

How can I reach Rover’s support team?

If you need help with anything, you can touch base with Rover here.

What do I do if I need to cancel my Rover appointment?

Sitters and walkers on Rover have the freedom to customize their cancellation policies, so this is a matter that will vary on a case-by-case basis. Some sitters will be lenient with cancellations, others not; you know the drill.

Be on the lookout, then, for sitters and walkers that utilize the “Flexible” cancellation policy—this model will allow customers to get full refunds for their cancelled appointments so long as the cancellation is done before the service is rendered.

With the “Flexible” model, you can even get a 50% refund for cancelling after service has begun. Be prepared to contend with some providers that use the more stringent “Moderate” and “Strict” cancellation policies, though.

Cities with major Rover presence as of 2017

• Albuquerque, NM
• Alexandria, VA
• Ann Arbor, MI
• Arlington, TX
• Arlington, VA
• Aurora, CO
• Bellevue, WA
• Boca Raton, FL
• Boise, ID
• Boulder, CO
• Brooklyn, NY
• Calgary, AB
• Cary, NC
• Chandler, AZ
• Charleston, SC
• Colorado Springs, CO
• Columbia, SC
• Detroit, MI
• Durham, NC
• Everett, WA
• Fairfax, VA
• Fort Lauderdale, FL
• Fort Myers, FL
• Fresno, CA
• Gilbert, AZ
• Grand Rapids, MI
• Greenville, SC
• Henderson, NV
• Honolulu, HI
• Huntington Beach, CA
• Irvine, CA
• Jersey City, NJ
• Katy, TX
• Knoxville, TN
• Lexington, KY
• Littleton, CO
• Long Beach, CA
• Louisville, KY
• Marietta, GA
• Memphis, TN
• Mesa, AZ
• Montreal, QC
• Nashville, TN
• New Orleans, LA
• Oklahoma City, OK
• Omaha, NE
• Ottawa, ON
• Pasadena, CA
• Pittsburgh, PA
• Plano, TX
• Raleigh, NC
• Rochester, NY
• St. Paul, MN
• Santa Clarita, CA
• Santa Monica, CA
• Sarasota, FL
• Spring, TX
• St. Petersburg, FL
• Tacoma, WA
• Tempe, AZ
• Toronto, ON
• Vancouver, BC
• Vancouver, WA
• Virginia Beach, VA
• West Palm Beach, FL
• Winnipeg, MB